Privacy Policy

 

Privacy Policy

Effective Date: January 10, 2026

Last Updated: January 10, 2026


This Privacy Policy describes how Canivet (“Canivet,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit, interact with, or make a purchase from Canivet (the “Site”).


This website is owned and operated by Fornox LLC.

Registered Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA

Email: help@trycanivet.com

All transactions are processed by Fornox LLC, a US-based registered company.


By using the Site, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

A) Information you provide

When you purchase a product (including our dog calming diffuser kit and refills), create an account (if available), subscribe, or contact support, we may collect:

  • Identifiers & contact info: name, email, phone number, shipping/billing address

  • Order & transaction info: products purchased, order number, purchase history, payment status

  • Customer support info: messages you send us and any content you choose to provide (including photos/videos for troubleshooting or guarantee reviews)

  • Marketing preferences: email/SMS opt-in status and communication preferences (if applicable)

B) Information collected automatically

When you browse the Site, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, time spent, and referring URLs

  • Cookie/pixel data: interactions with ads and how you navigate our Site

C) Information from third parties

We may receive information from:

 

  • Payment processors (payment confirmation and fraud signals; we do not receive full card numbers)

  • Shipping carriers (delivery updates and tracking)

  • Analytics and advertising partners (ad attribution and performance data)

 

 

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (payment, shipping, returns/guarantee reviews)

  • Provide customer support and respond to inquiries

  • Send transactional messages (order confirmations, shipping updates, service notices)

  • Improve and maintain the Site (analytics, testing, debugging, performance)

  • Prevent fraud and enhance security

  • Marketing and advertising (where permitted by law and based on your preferences), including measuring ad effectiveness and showing you relevant offers

 

 

3) How We Share Your Information

We may share information with vendors and service providers that help us operate, such as:

 

  • E-commerce platform/hosting providers

  • Payment processors

  • Shipping/fulfillment partners

  • Customer support tools (email/helpdesk/chat)

  • Analytics providers

  • Advertising partners (such as social platforms and ad networks) for marketing measurement and targeted advertising

We may also disclose information:

 

  • To comply with law or respond to lawful requests

  • To protect rights, safety, and prevent fraud

  • In connection with a business transfer (merger, acquisition, sale of assets), where permitted by law

 

4) Cookies, Pixels, and Similar Technologies

We use cookies and similar technologies (such as pixels/tags) to:

 

  • run essential site functions (cart, checkout, security),

  • remember preferences,

  • understand traffic and improve performance,

  • measure and improve advertising.

You can control cookies through your browser settings. Disabling cookies may limit certain Site features.

 

 

5) Targeted Advertising, “Sale/Share,” and Opt-Outs

We may use third-party advertising partners to deliver ads and measure campaign performance. In some U.S. states, sharing certain identifiers for targeted advertising may be considered a “sale” or “sharing” of personal information.


How to opt out (where applicable):

 

  • Adjust cookie settings in your browser and any cookie controls available on the Site (if enabled)

  • Email us at help@trycanivet.co with the subject line: “Privacy Opt-Out Request”

Global Privacy Control (GPC): If your browser sends a GPC signal, we will treat it as a request to opt out of applicable “sale/share” via cookies where required by law. (This applies to the specific browser/device sending the signal.)

 

 

 

6) Email and SMS Marketing

Email: If you opt in, we may send promotional emails. You can unsubscribe anytime using the link in the email.

SMS (if applicable): If you opt in to SMS, you may receive marketing texts. Consent is not a condition of purchase. Message/data rates may apply. You can opt out by replying STOP.

 

 

 

7) Payments

Payments are processed by third-party payment processors. We do not store your full payment card details. Payment providers handle payment data under their own privacy policies and security standards.

 

 

 

8) Data Retention

We retain personal information as long as reasonably necessary to:

  • fulfill orders and provide services,

  • comply with legal obligations,

  • resolve disputes and enforce our agreements,

  • and operate our business.

 

 

 

 

9) Security

We use reasonable safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

 

10) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us at help@trycanivet.com

 

 

11) Your Privacy Rights (U.S.)

Depending on your state of residence and applicable law, you may have rights to:

  • request access to personal information,

  • request deletion,

  • request correction,

  • opt out of targeted advertising / sale or sharing (where applicable),

  • and receive non-discriminatory treatment for exercising your rights.

 

To submit a request, email help@trycanivet.com with the subject line: “Privacy Request”.

We may need to verify your identity before completing your request.

 

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page. We will update the “Last Updated” date at the top.

 

13) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

help@trycanivet.com