Terms of Sale
Terms of Sale
Brand: Canivet (a brand of Fornox LLC)
Contact: help@trycanivet.com
Business Address: 30 N South Gould Street, Sheridan, WY 82801, USA
Last Updated: August 16 2025
By purchasing from Canivet, you agree to the following Terms of Sale.
1. Orders and Acceptance
Your order constitutes an offer to purchase. We may accept or reject any order at our sole discretion, including for suspected fraud, product unavailability, or pricing/description errors.
Quantities may be limited per person, household, or account.
An order confirmation email will be sent once accepted and dispatched.
Once an order has been shipped, it cannot be canceled. Please note that the creation of a shipping label means the package has already been dispatched, even if the tracking information takes some time to update on the carrier’s website. For this reason, the order cannot be canceled.
2. Pricing, Taxes, and Payment
All prices are shown in USD unless otherwise stated and may change without notice.
Applicable sales taxes are calculated at checkout based on the delivery address, once state sales tax thresholds have been exceeded.
You authorize us (and our payment processors) to charge the full order total at checkout.
3. Shipping, Delivery, and Risk of Loss
Processing time: typically 1–2 business days.
Estimated delivery (U.S.): 7–10 business days after dispatch. Delivery windows are estimates, not guarantees.
Customers are responsible for providing complete and accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, the customer must pay a $8 reshipment fee for the order to be resent.
Title and Risk of Loss: Title to, and risk of loss for, the Products shall pass to the Customer at the point of initial shipment from the Seller’s facility, prior to entry into the United States. The Seller’s logistics providers, including any U.S.-based warehouses or fulfillment centers, act solely as independent agents for shipment and do not assume title or liability for the Products. This provision governs the transfer of ownership and risk, irrespective of the place of delivery to the Customer.
4. Returns, Refunds, and Satisfaction Guarantee
4.1 Unopened/Unused Products
Eligible for return within 60 days of delivery.
Must be factory sealed, in original packaging, and include all accessories (manuals, charger, tips/heads, etc.).
Unauthorized or incomplete returns may be refused.
Original shipping fees are non-refundable. Customer is responsible for return shipping unless the item was defective upon arrival.
4.2 Opened/Used Products
For health and hygiene reasons, once opened or used, products cannot be resold or returned.
As such, no full refunds can be issued for opened items. Instead, customers may apply for the 60-Day Satisfaction Guarantee below, after submitting the requested proof to our customer care team.
Fraud and Abuse of Guarantee
Canivet reserves the right to deny any claim that appears suspicious or abusive, including but not limited to falsified photos/videos, inconsistent evidence, or product use outside of provided instructions.
4.3 Damaged or Defective Items
Customers must report issues with photos/videos and their order number.
Verified defective items will be replaced or refunded at our discretion.
5. Warranty
Products are covered by a one-year limited warranty against manufacturing defects starting from the date of delivery.
The warranty excludes normal wear and tear, misuse, neglect, accidents, or unauthorized modifications.
Remedies are limited to repair, replacement, or partial refund, at our discretion.
6. Product Use, Safety, and Disclaimers
Intended use: Canivet calming diffusers are intended for at-home, indoor use to support a calmer environment for dogs. They are not a medical device, are not a substitute for training or veterinary care, and are not intended to treat medical conditions.
Safe use
Use only as directed and in accordance with all provided instructions:
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For indoor use only in a standard wall outlet.
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Do not use with damaged outlets, damaged devices, or unauthorized adapters.
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Keep out of reach of children and pets. Do not ingest. Avoid contact with eyes/skin
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Do not cover the diffuser or block airflow around it.
Pet health notice
You are solely responsible for determining whether the product is appropriate for your pet and situation. If your dog has a medical condition, is taking medication, is pregnant/nursing, has respiratory sensitivities, or has severe anxiety/aggression, consult a licensed veterinarian before use.
If you notice any adverse reaction (including but not limited to vomiting, lethargy, irritation, coughing, unusual behavior, or discomfort), stop use immediately and consult a veterinarian.
FDA notice
These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Canivet products are not intended to diagnose, treat, cure, or prevent any disease.
No guarantees / results vary
Individual results vary by dog, home environment, routine, and consistency of use. Canivet does not guarantee specific outcomes or benefits.
Information accuracy
Product information on the Website is provided for general informational purposes only and may contain errors or omissions. We reserve the right to correct and update information at any time. All products and content are provided “as is” and “as available”.
Assumption of risk & limitation of liability
By purchasing and/or using Canivet products, you acknowledge and agree that you assume all responsibility for proper installation, use, supervision, and compliance with instructions.
To the maximum extent permitted by law, Canivet and its owners, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the use or misuse of the product or the Website.
To the maximum extent permitted by law, Canivet's total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.
These disclaimers apply except where prohibited by law.
7. Disputes, Refund Holds, and Chargebacks
If a customer opens a dispute or chargeback with their bank or payment provider, we cannot issue any refund while the dispute is pending, as the funds are frozen by the financial institution.
Governing law: State of Wyoming, venue Sheridan County.
Binding arbitration administered by AAA for any disputes. No class actions or class arbitration. Customers may opt out of arbitration within 30 days of first purchase by emailing help@trycanivet.com with their request.
8. Force Majeure
Canivet shall not be liable for any failure or delay in performance, including shipping and delivery, due to causes beyond our reasonable control. These include but are not limited to natural disasters, acts of government, war, terrorism, labor disputes, supply chain disruptions, pandemics, or failures of carriers.
9. Severability
If any provision of these Terms of Sale is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10. Changes
We may update these Terms of Sale at any time. The version in effect at checkout applies to that order.
11. Contact
For any questions:
📧help@trycanivet.com