Refund Policy

By placing an order on our website, you confirm that you have read, understood, and agree to these Terms of Service, our Refund Policy, Shipping Policy, and Privacy Policy. By completing your purchase, you agree to be bound by these policies.

Your completion of checkout and payment constitutes your acceptance of these terms and policies.

At Canivet, your satisfaction matters. We want your experience to be smooth and stress-free. If something doesn’t go as planned, we’re here to help.

For hygiene reasons, any product that has been opened or used is not eligible for return. Returns are also not accepted for reasons related to a dog’s behavior, reaction, or willingness to use the product.

Email us anytime: help@trycanivet.com

Policy window: 60 days from the delivery date, based on carrier tracking.

Order Changes or Cancellations

We start processing orders quickly. If you need to change or cancel your order, email us as soon as possible at help@trycanivet.com.

If your order has already been processed or shipped, we may not be able to make changes in time. Once an order ships, it can’t be canceled.

60-Day Return Policy

We offer a 60-day return policy for the Canivet Scaler Kit purchased directly from trycanivet.com.

To request a return, you must email help@trycanivet.com within 60 days of delivery and include:

- Your order number

- The reason for your return

- Photos showing the product and its unopened packaging

Because the Canivet Scaler Kit is a hygiene product, it must be returned in brand-new condition, unopened, unused, and sealed in its original blister packaging.

Returns that have been opened, removed from the blister packaging, or used are not eligible for a refund for hygiene and safety reasons.

Unused Product – Return for Refund

If your Canivet Scaler Kit is unused and you would like a refund:

- You must request return authorization within 60 days of delivery

- The product must be brand new, unopened, unused, and sealed in its original blister packaging

- All parts, accessories, instructions, and original packaging must be included

- Return shipping costs are the customer’s responsibility, unless the return is due to our mistake or a confirmed defect

Returns sent without prior authorization may be refused.

By placing an order on our website, you confirm that you have read, understood, and agree to these Terms of Service, our Refund Policy, Shipping Policy, and Privacy Policy. By completing your purchase, you agree to be bound by these policies.

Your completion of checkout and payment constitutes your acceptance of these terms and policies.

Items That Can’t Be Returned

For hygiene, safety, and product-integrity reasons, the following are not eligible for return:

- Canivet Scaler Kits that have been opened, removed from the blister packaging, or used

- Items with missing parts, wear, damage, or signs of misuse

- Opened or used toothpaste, sprays, and any other consumable products are not eligible for return or refund for hygiene and safety reasons.

- Gift cards, if applicable

- Final sale items, if clearly marked

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help@trycanivet.comwith:

- Your order number

- A description of the issue

- Photos or videos of the product, shipping box, and shipping label

We will resolve the issue promptly with a replacement or refund, as applicable.

Return Shipping & Fees

Return shipping costs are not covered by Canivet and are the customer’s responsibility, unless the return is due to our mistake or a confirmed defect.

We strongly recommend using a trackable shipping service. Canivet is not responsible for return packages lost or damaged in transit.

Shipping fees paid at checkout are non-refundable.

Refund Timelines

Once your return is received and inspected, we’ll email you with our decision.

Approved refunds are issued to your original payment method. Processing typically takes 3–10 business days, depending on your bank or card issuer.

If you don’t see your refund after 10 business days, please contact us at help@trycanivet.com.